Last updated: 2026 year 5 month 30 day
Based on the Act on Specified Commercial Transactions, the sales terms and conditions of BitTopup (Bit Top Up) are displayed as follows.
| Sales company |
KAMAGEN LIMITED（佳潤金有限公司） Representative: Xiao Ming Company registration number: 76888246 Commercial registration number: 76888246-000-08-25-A Address: Room 1508, 15/F, Grand Plaza Office Tower II, 625 Nathan Road, Mong Kok, Kowloon, Hong Kong |
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| Contact information |
Phone number:+46-633723580 Email address:service@bittopup.com Business partnership:ibittopup@gmail.com Customer support will be available via email within 24 hours365 days. |
| Contents of products and services | BitTopup is an online platform that provides digital entertainment-related products and services, such as game top-up, live streaming coin top-up, and digital gift cards. All items are provided electronically and we do not ship physical items. |
| Sales price | The selling price of each product is displayed on the relevant product page at the time of purchase. Prices shown will be displayed in the currency selected at checkout and all applicable charges will be identified before payment is confirmed. |
| Payment method | You can choose from available payment methods at checkout. Acceptable payment methods may include credit/debit cards (Visa, Mastercard), Apple Pay, Google Pay, crypto assets, and local payment methods supported in your region (including Japan and South Korea). Available payment methods are displayed on the checkout screen. |
| About returns, cancellations, and refunds | As digital products are provided electronically immediately after payment is completed, returns cannot be accepted after the product has been provided or used. If the digital product is proven to be defective and has not been used or redeemed, we may request a refund within 14 days from the date of purchase. If your refund is approved, the refund will be processed to your payment method within 7 business days in principle. For details Return/refund policy Please check. |
| About automatic renewal/continuous billing | Regular purchases on BitTopup are generally one-time transactions and do not involve automatic renewal or recurring charges. However, this does not apply if the product page clearly states that it is a recurring charge or subscription. If you offer a recurring billing product, clearly display the billing cycle, renewal terms, and cancellation methods before payment. You can cancel your subscription by setting up your account or contacting customer support before your next billing date. |
| Service provision period | Digital products are delivered electronically, typically within seconds to minutes after payment is confirmed. In rare cases, such as when identity verification or manual processing is required, it may take up to 24 hours. Once the offer is complete, you can check it by email or in your order history in your BitTopup account. For details Shipping policy Please check. |